Conflict Resolutions of Utah

Dispute Resolution Services
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  James Hickok is a Utah state licensed and court qualified master mediator with more than 35 years of conflict resolution training and experience in the federal sector. He negotiated and mediated the settlement of more than 300 administrative cases appealed to the Equal Employment Opportunity Commission, Merit System Protection Board and federal union arbitrators. He resolves an average of 250 employee disputes a year dealing with disciplinary notices, terminations, overtime issues, FMLA, Zero Tolerance, discrimination and contract violations. He served as chief negotiator/advisor for hundreds of union collective bargaining agreements in Utah, Idaho, Nevada, Montana and Colorado. He has taught basic and advanced arbitration advocacy, collective bargaining negotiations, pro-active approaches to conflict resolution and alternative dispute resolution procedures.
 
In 1998 he graduated from the University of Utah's post graduate Conflict Resolution Certificate Program, became a Utah state licensed mediator and founded Conflict Resolutions all in the same year.  He served as the board chair for the Utah State Division of Occupational and Professional Licensing for alternative dispute resolution providers (ADRP) and is listed on the Utah State Court roster of master mediators.

His hobbies include cooking, golfing, building custom golf clubs, home remodeling, wood working, restoring old cars, oil painting, photography, landscaping and Texas Holdem poker.
 
 
CONFLICT RESOLUTION TRAINING
 
Basic Labor Relations 1983
Communication Skills for Supervisors 1983
Sexual Harassment Prevention 1983
Basic Arbitration Advocacy 1985
Collective Bargaining Agreement 1987
Advanced Arbitration Advocacy 1987
Constructive Conflict Resolution 1989
MSPB-EEOC Advocacy 1989
Effective Advocacy at EEOC 1990
Representing the Agency at MSPB 1990
Advanced Arbitration Advocacy 1990
How to Manage Conflict 1992
How to Handle Difficult People 1993
Conflict Management & Negotiation Skills 1994
Process Management & Problem Solving 1996

 
MEDIATION TRAINING
 
Mediation and Counseling Skills 1995
Post Graduate Conflict Resolution Certificate Program 1997/98
Marriage of Mediation and Divorce 1998
Advanced Mediation 1999
Divorce/Child Custody Mediation 1999
Partisanship, Partnership & Peace 2000
Lessons in Mediation & Ethics 2001
Arbitrator Training 2002
Domestic Violence Mediation 2002
Victim Offender Mediation 2004
Truancy Mediation 2004
Domestic Violence and Divorce 2006